Dress Return Policy
We at Elegant Ladies Style strive to provide you with the best shopping experience and highest-quality products. If, for any reason, you are not entirely satisfied with your dress purchase, we offer a straightforward return policy to ensure your satisfaction. Please read the following guidelines for our return process:
Return Period
You have 15 days from the date of delivery to initiate a return.
Eligibility for Returns
To be eligible for a return, the dress must meet the following criteria:
- The dress must be in its original condition, unworn, unwashed, and with all original tags attached.
- Any accessories or accompanying items must be included in the return package.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact our customer service team via email at [email protected] to inform us about your intention to return the dress.
- Provide your order number, the reason for the return, and any additional relevant details.
Our customer service team will respond promptly with instructions on how to proceed with the return.
Return Shipping
Customers are responsible for the return shipping costs, except in cases where the dress received is damaged, defective, or an incorrect item was shipped.
Refund Process
Once we receive your returned dress and verify its eligibility, we will initiate the refund process. Please note the following:
- Refunds will be processed to the original payment method used during the purchase.
- Depending on your payment provider’s policies, it may take a few business days for the refund to reflect in your account.
Exchanges
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange your dress for a different size or color, please follow the standard return process and place a new order for the desired item.
Non-Returnable Items
Certain items are not eligible for return, including:
- Dresses that are marked as final sale.
- Dresses that have been altered, customized, or tailored to your specifications.
Damaged or Defective Items
In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will assist you with the return process and ensure that you receive a replacement or a full refund.
Contact Us
If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team at [email protected]. We are here to help you!
Thank you for shopping with Elegant Ladies Style! We appreciate your trust in our products and services.